Fulfillment & Returns

1. Order placed — you receive confirmation.
2. Payment — card, cash at pickup, or other method shown at checkout. We do not release goods until payment is clear.
3. Prepare — final check, case, and notes as listed.
4. Pickup or ship — most sales are local pickup in Orange County by appointment. Shipping only when arranged on that order.

• 14 days from receipt or pickup for as-listed student/used instruments, if the instrument is in the same condition with all included items, and you email us first for a return authorization.
• Return shipping is yours unless the item arrived damaged or with an undisclosed defect (tell us within 48 hours with photos).
• As-is / project / parts / final-sale listings: no return except where the law requires it.
• Approved refunds go to the original payment method after inspection. Original outbound shipping is not refunded unless the return is our error.

30-day workmanship warranty on work we performed. Normal wear and new damage after pickup are not covered.

See Rental terms. The online form is a request. No silent auto-renew.

Customer trade-in store credit is typically 20% above the cash offer. School bulk quotes may add an 8% credit bonus. Full terms: Store credit. California: unused credit generally does not expire; balances under $10 may be cashed out on request.

Once we inspect, accept, and pay or credit per signed terms, the deal is closed unless fraud or a mutual written change. Buying used instruments from the public may require a secondhand-dealer license in California; we operate the public form as a request for quote until that intake is complete.