Fulfillment & Returns

1. Order placed — you receive confirmation; we are notified.
2. Payment — card/wire/check/cash-at-pickup as selected at checkout. Orders are not released until payment is clear (cash at pickup = pay when you collect).
3. We prepare the instrument — final check, case, strings/setup notes as listed.
4. Pickup or ship — most sales are local pickup (Orange County). Shipping only when arranged in writing on that order.
5. Done — order marked complete in our store system after pickup/ship.

Questions: service@schoolbandclass.com or SMS if you opted in.

• Request a quote: schoolbandclass.com/repair/
• Work starts after we have the instrument and agreed scope.
• Status updates by email/SMS when material progress happens (not every internal step).
• Pickup when we say ready — pay any balance due at pickup unless prepaid.

Rental terms are on the rental agreement for that contract. Start at schoolbandclass.com/rental. Late returns and damage are handled per that agreement.

• New / as-listed student instruments: Contact us within 7 days of pickup if something is materially not as described. We repair, replace, or refund at our discretion after inspection.
• Changed your mind: Not guaranteed. Used and student instruments are often unique; ask before purchase if you need a return window.
• As-is / project / parts: Final sale — no return unless required by law. Issues are disclosed in the listing.
• Trade-in deals: Once we take possession and pay/credit per signed terms, the deal is closed unless fraud or mutual written change.

Used student instruments are sold with honest condition notes. We do not offer long manufacturer-style warranties on used gear unless stated on that listing. Normal setup after travel/humidity is expected. If it fails immediately due to an undisclosed structural issue, contact us promptly.

How we talk about condition: How we grade used gear.

Before pickup/ship: email us ASAP. After payment, refunds depend on whether work or hold costs were already incurred. Custom or reserved school bulk orders may be non-cancellable once ordered in.